The Marshall Fire in Boulder County on Dec. 30, 2021. “The ecosystem needs fire, but the communities abutting that ecosystem don’t need fire, don’t want fire,” said Brian Oliver, Boulder Fire Rescue's wildland chief. Credit: Anthony Albidrez

This story was updated at 4:45 p.m. on Jan. 1, 2022.

As wind gusts propelled the Marshall Fire from one Boulder County residential neighborhood to the next on Thursday, Natascha O’Flaherty, a lawyer in Granby, was at work dealing with the fallout of another fire. 

O’Flaherty was helping residents get insurance payouts for properties lost in the East Troublesome Fire. The disaster burned approximately 366 homes before jumping the Continental Divide into Rocky Mountain National Park in October of 2020. 

More than a year later, she said, dozens of residents who lost homes still haven’t received full payouts from their insurance carriers. 

“It’s maddening,” said O’Flaherty, who is working with Rep. Judy Amabile, a Democrat from Boulder, on legislative reforms related to wildfire insurance claims. 

Wildfires in recent years, fueled by climate change, a decades-long drought and the build up of combustible materials resulting from fire suppression, have burned more land than ever before on record. 

O’Flaherty hopes to help homeowners in Boulder County get paid what they’re owed under their policies in a timely manner. Fire victims, she said, have rights enshrined in Colorado law holding insurance companies to certain timelines and reimbursement policies.

The Marshall Fire burned at least 500 homes in Boulder County on Dec. 30, 2021. Credit: Anthony Albidrez

The Marshall Fire, while relatively small in size, was unprecedented in state history in terms of sheer structural destruction. In less than 12 hours, it destroyed 991 homes and businesses and damaged 127 more, according to the Boulder County Sheriff’s office. A small grassland fire south of the City of Boulder swelled as gusts topping 100 miles per hour billowed the blaze across Highway 36 into Superior and Louisville, suburban communities in southeast Boulder County.

At least three people have been reported missing, officials said on Saturday. On Thursday night, about 100 evacuees set up cots inside basketball courts and weight rooms at the YMCA of Northern Colorado in Lafayette. Many had little more than a bag of clothes and their pets with them as they waited to return to their homes not knowing what had been lost. 

As these residents and their loved ones consider what to do next in these early days of tumult and displacement, O’Flaherty, who has spent the last year reviewing insurance contracts, said many homeowners should get a head start as soon as today on filing insurance claims. 

First, contact your carrier. 

O’Flaherty said homeowners and renters should immediately let their carriers know about the property loss. They should get a claim number and request a contact for an insurance adjuster, an agent who investigates property damage. 

Get a copy of your policy. 

By law, companies have three business days to provide a copy of the insurance policy. O’Flaherty said residents should then request a separate certified copy, which carriers must provide within 30 days. 

In the meantime, keep all your receipts. 

This includes all expenses related to the evacuation, such as hotels, meals, pet supplies and clothing. These necessities are reimbursed under contents coverage and what’s known as additional living expenses, or ALE, coverage. O’Flaherty said ALE coverage may also pay for sheltering animals and livestock.

Claim your 30 percent. 

By law, homeowners or renters who lost their primary residence are eligible for a payment of 30% of the value of their destroyed personal property without a written inventory. O’Flaherty said this money can help families replace urgent necessities, such as clothing. 

Look for housing. 

O’Flaherty said it may be a year or more before homeowners are able to rebuild. By law, ALE policies must cover the cost of temporary housing for at least one year. She said residents should contact their carrier and find out how much their coverage provides and how long it lasts. She said this could be used for rental costs. Or, she said, ask your carrier if it will pay a monthly fair market value of the home lost toward the purchase of a temporary home while you rebuild or whether the carrier will pay out the ALE coverage in advance.

O’Flaherty acknowledged finding another home won’t be easy. The hundreds of homes scorched last night will exacerbate a housing crisis across the Front Range. The neighborhoods surrounding the City of Boulder have helped provide residents more affordable housing options. More than half the people who work in the city commute into town. 

“Rental prices will soar,” O’Flaherty said. “There are now hundreds of people scrambling for a new home.”

She said homeowners and renters can file complaints with the Colorado Division of Insurance if they have issues getting paid.

John Herrick is senior reporter for Boulder Reporting Lab, covering housing, transportation, policing and local government. He previously covered the state Capitol for The Colorado Independent and environmental policy for He is interested in stories about people, power and fairness. Email: